REVIEWS / WARRANTY/ INSURANCE
We often get asked about Insurance so i have made a list of companies that people have reccomeneded from the forums and also previous customers - we have no affiliation with any of these insurance companies its just reccomendations to help people - we can supply chassis numbers to help you obtain quotes - Mark Richard Japanese specalist brokers - Quotezone - Adrian Flux - Churchill - Admiral - Lifesure - Elephant (part of Admiral) - Brentacre - A-Plan - Grove and dean - AIB - Privilege
Don't think JUST BUY!!!
dan grant08 Dec 21-VERIFIED PURCHASE
Best car buying experience I've ever had! Don't even think about it just pick your car and buy from Alex!!! I have just purchased a Honda Stepwagon from Alex at Sussex Car Centre. What a fantastic experience. Alex was transparent and honest from the start and kept me informed at every single stage of the buying process from deposit to collection. His description of the cars condition and everything pertaining to the vehicle was spot on and there were absolutely no issues when I inspected the car and respective paperwork. He even collected me from the train station as I came up all the way from London! On the day I had an issue with insurance ( absolutely nothing to do with Alex ) which delayed me leaving with the car substantially. Alex was a dream! He was patient and helpful and actively trying to help resolve the issue with me. We got it sorted and I left with the car a very happy customer. I don't normally write these things but Alex truly deserves this! He is one of the VERY few trustworthy used Car salesman out there and made the whole process so easy and relaxed. This is my first import car and I can definitely say it won't be my last. My vehicle will be returning exclusively to Alex for servicing and he will certainly be getting my business again when the time eventually rolls around for a new car. If your after a car. Sussex car centre is your place! You honestly can't go wrong and I can't recommend them highly enough.
patrick patrick11 Dec 21 -VERIFIED PURCHASESussex Car Centre Ltd is without a doubt founded on professionalism, value for money and a genuine appreciation of the importance of the customer service experience. Claire was our first contact and she provided my wife and I the opportunity to view several cars at our leisure. All of our questions were answered. This was a new venture for us as we had never before considered purchasing a Japanese import. Her relaxed yet focussed approach gave us the confidence, upon leaving their offices, to decide that this was right for us. Once back home we reached out to Claire via email and reserved a vehicle yet to arrive in the UK. This was truly new territory. Their communication over the following weeks via email and phone was excellent. It was during these exchanges that we met Alex. As a team they kept us informed and continued to provide answers to any further questions we had. Once the car had arrived and was ready for viewing we took a good friend (who knows about cars) along with us to provide some objectivity to the process and purchase. He was blown away. He could not believe the quality of the cars. On that visit it was George who showed us the car, enabled the test drive and provided answers to any additional questions. He was so welcoming, approachable and patient with the three of us. Alex as leader of the pack must be proud of his team. We have since told several friends of our experience and can provide the proof as evidenced on our driveway. Claire, Alex, George and the rest of the team at Sussex Car Centre we wish to thank you unreservedly. Kind Regards Patrick
A small family business that go the extra mile!
Anonymous06 Nov 21 VERIFIED PURCHASE
Great people who are honest and do everything they can to make your buying experience a great one! I'm delighted with my vehicle, have a "nothing excluded" 1 year warranty and have the vehicle I always wanted. My only very minor criticism would be lack of communication can be frustrating.
Anonymous06 Nov 21-VERIFIED PURCHASE
We had a great experience buying our Nissan Elgrand through Sussex Car Centre. Very straightforward, easy, quick and Alex is great to deal with. We were recommended to him through a friend and I’m glad we were.
Would definitely buy again.....
greame rossiter06 Nov 21 -VERIFIED PURCHASE
Great service, very helpful and knowledgeable. Got exactly the car I was looking for, immaculate condition at a very good price.. Highly recommended.
First class service!!!
By sara S 2 Days ago | VERIFIED PURCHASE
Alex was nothing but professional and accommodating. He always went above and beyond to help us find the right van. When we had any issues Alex fixed it without any query.
By JOHN H on 30 Dec 20 | VERIFIED PURCHASE
I wanted a car for my daughter, who was due to take her test in January, now unfortunately postponed as we are in Tier 4. Found a suitable car from Sussex Car Centre, a bit concerned as they mainly import vehicles from Japan, but this was one they had sourced in UK, a one owner low mileage Peugeot 107, prefect for a new driver. Car had been immaculately prepared and was even provided with new car mats and wheel trims. Warranty offered was far better than most dealers, with 6 months on the complete car and a further 6 months on engine and gearbox. Alex was lovely to deal with, and I wouldn't hesitate to buy from him again.
toyota grand hiace
By wayne T on 24 Nov 20 | VERIFIED PURCHASE
excellent experience alex and the team were very helpful
Honest, reliable and friendly
By Selma S on 19 Oct 20 | VERIFIED PURCHASE
We bought a Honda Step-wagon last year from Sussex Car Service Limited, the car is in an excellent condition in-and-out, exactly as described and still drives beautify to date. Alex and his team at the Sussex Car Centre Limited are very friendly and efficient, they take very good care of their customers and go out of their way to help in anyway they can, hence we decided to take a long drive just to get the car serviced there this year. I can’t recommend this car centre enough!
A very enjoyable vehicle purchase experience
By PETER P on 19 Oct 20 | VERIFIED PURCHASE
I have very recently purchased from Sussex Car Centre a vehicle imported from Japan. It’s 2020, we’re in the middle of a global Pandemic, everyday life is very unusual and uncertain for everyone, and what the future holds is unknown. Therefore, on the face of it, to do something that you’ve never done before, like buy an imported vehicle is quite a brave thing to do, and especially having regard to the current circumstances you definitely have to be able to have faith in who you are buying from. You clearly need to be able to trust the Dealer, and I found that I felt comfortable with them. The vehicle that I purchased was actually on it’s way to the UK when I decided to buy it, so I hadn’t actually even physically seen it, yet I still felt confident in them and excited by what I was looking to achieve. I was very happy with my experience with Sussex Car Centre.
Attentive, friendly and superb experience
By JOHNATHAN S on 18 Oct 20 | VERIFIED PURCHASE
We were looking at buying an import Honda Stepwagon and the process couldn't of been easier and more friendly. Through the whole process we felt listened too and was very responsive. Sorted out everything from stereo to brake pads (which were only an advisory on the MOT). Would highly recommend.
Excellent Japanese Import MPV Specialist.
By nick N on 17 Oct 20 | VERIFIED PURCHASE
I bought a Toyota Voxy from Sussex Car Centre and it was a wholly positive experience. I found them open and honest, they gave me plenty of time to look over the Voxy alone and answer any questions I had. There communications were very good and everything was put together regarding the sale at the agreed timescale. The Voxy itself has been quite amazing, a truly excellent motor and so far I can't fault it, it really is a lot of motor for the money. I did quite a lot of research on Japanese import MPV's before buying and the dealer had a large stock to choose from. Everything on the Voxy I chose was as promised and I was given a very reasonable part exchange on my existing van. It was a pleasure to do business with Sussex Car Centre and I would recommend them if you are looking for an Import MPV, there seemed to be a lot of satisfied customers, coming and going during my 2 visits there and my expectation is I would one day return for an upgrade in years to come.
Thank you Alex
By solomon A on 09 Oct 20 | VERIFIED PURCHASE
Lovely guy! Honest and helpful. I bought an Estima from him and it is a decent car.
Highly Recommend Sussex Car Centre
By CHARLOTTE G on 07 Oct 20 | VERIFIED PURCHASE
I looked at alot of sellers and felt Alex was the most trustworthy seller, who had a grand passion and knowledge of the subject. He goes above and beyond what is expected , and takes time to take you through the Stepwagon. He even guaranteed my car for a year, which is unheard of from most other sellers. He has been true to his word when I had a small issue , he sorted this out .He selects a car that is low mileage and high spec and ensured it was under sealed, mot ed, oil changed, fitted with uk sat nav etc etc. He shows attention to detail and at all times wants to keep you the customer happy. The only thing with Alex as he freeily admits is he is very busy, so asks you to give him a gentle reminder at times via text . I found he always got back to me immediately and was very helpful in all dealings with the car, questions etc. I find his honesty and integrity refreshing and would definitely recommend him as a person to buy cars from.
Fab all round service
By emma E on 26 Aug 20 | VERIFIED PURCHASE
Amazing service from start to finish. Alex was really helpful and talked us through everything about the vehicle we were interested in, we didn’t feel rushed or pressured. After purchase care was also great and Alex and his mechanic got everything sorted for us straight away. This is the best care and service we have ever had when buying a vehicle, we have already recommended Alex and we would definitely buy from him again.
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SUSSEX CAR CANTRE WARRANTY TERMS - YOU WILL RECIEVE A COPY OF THIS UPON PURCHASE
This certificate guarantees the warranty from Sussex car centre limited for the vehicle:
Make/Model:____________________________________Registration number: _________________
For a period of Thirty-six months or 14,000 miles whichever comes first. This warranty covers the repair or replacement of ALL broken units for the first six months and the repair or replacement of the ENGINE AND GEARBOX For the last thirty months. This warranty does not cover after the first six-month period wear and tear engine and gearbox items such as alternators, water pumps, can- bus sensors. O2 sensors, and anything external from the engine itself, the same applies for the gearbox and exterior wear and tear components.
This warranty certificate does not provide coverage for standard, supplied and or fitted stereos and reverse cameras. These are arranged by us free of charge with a local audio specialist as a gesture of goodwill, if any problems occur this must be rectified by the new owner of the vehicle above and with the audio specialist that replaced the head unit.
This warranty is only valid if the owner can provide a vat invoice from a garage for the vehicle above for 12 month comprehensive servicing at a vat registered garage to validate the said vehicle has had the mechanical care required for running a vehicle.
The warranty is upheld by ourselves, if you live within reasonable distance you can come back for repairs, if you live within an unreasonable distanced we will liase with you and a local reputable garage in order to carry out the warranty repairs, we will not be held responsible nor pay for repairs at private garages without prior contact and authorisation with ourselves about the issue with the vehicle.